| Conflict Resolution Training |
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Implementing the National Syllabus |
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In December 2003 the Secretary of State launched
"A Professional Approach to Managing Security in the NHS":
a Conflict resolution training is a key preventative measure for tackling violence against staff. It focuses on the use of non-physical techniques and includes customer service, recognition of warning signs, de-escalation models and cultural awareness. Jean Todd is a Conflict Resolution Trainer, certified by the NHS Business Services Authority CFSMS Division, a member of the Institute of Conflict Management and is currently providing training to NHS Trusts. The available courses include a full-day to deliver the original syllabus material and alternative half-day refreshers designed to complement your own work environment: The Jean Todd Partnership can deliver any of these courses at a time and place of your choice. |
