How to delight customers and retain their loyalty |
| A course designed for customer service employees dealing with complaints in person |
Do you spend most of your time listening to customers’ complaints?
|
| Yes you do, because customers usually contact your customer service department to complain. |
| On occasions, they also take their frustration and anxiety out on you. How you deal with their issues will determine whether they remain a customer with you, or take their business elsewhere, probably forever. |
| We will show you how to turn these situations around and reduce anxiety and anger.
|
| You will learn to ... |
- be confident and stay positive
- ask questions to identify customers' needs
- recognize the causes of the situation
- find practical solutions
- reduce stress for both parties
- encourage customer satisfaction and delight
|
|
