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Welcome to the Jean Todd Partnership
Customer contact skills are essential to the smooth running of any organisation. Having a great product is only half the story -
your success in business depends on the way your product is delivered and supported.
More than 70% of all complaints are about customer service.
The Jean Todd Partnership is dedicated to helping private and public companies develop a service culture that will reduce
complaints and increase customer satisfaction. Whether you are in contact with customers, patients, or colleagues, our courses will
enable you to communicate more effectively and provide the best possible
customer service, both in person and over the phone.
News: In response to the needs of NHS Health Care Organizations, the Jean Todd Partnership has developed a set of focused courses
on Conflict Resolution
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The TODD approach
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