Telephone skills coaching
A central feature of our training approach is the use of telephone coaching equipment. Participants can try out new techniques on the spot and hear how they sound to others, learning from experience and sharing ideas with colleagues.
Use of the equipment ...
gives a sense of realism in a safe environment enables experimentation with new techniques allows for dynamic modification of style provides instant feedback for immediate improvement develops confidence ensures high energy and involvement makes the training memorable
Two courses using the telephone equipment include 'handling difficult situations over the phone' and 'getting the most from your contact center team'. In addition, practice with the equipment is an option for our course 'how to deal with contentious situations'.
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